Shipping policy

Thank you for supporting Mindset.

Please review the information below regarding order processing, shipping timelines, and delivery expectations.

Preorder Shipping

Most Mindset products are sold as preorders.

This means your item is purchased before it is produced and shipped. By placing a preorder, you acknowledge and agree that production and fulfillment require additional time.

Current estimated shipping time for preorder items is:

2–4 weeks from the close of the preorder period

Please note that these timelines are estimates and may vary due to production schedules, material availability, shipping carrier delays, weather conditions, customs processing, or other factors outside of our control.

We will always do our best to keep customers informed of any significant delays.

Order Processing

Once your order is ready, it will be processed and prepared for shipment.

After your order ships, you will receive a confirmation email containing tracking information.

Domestic Shipping (United States)

Shipping rates are calculated at checkout.

Delivery times vary depending on your location and selected shipping method.

Please note that delivery estimates provided by shipping carriers are not guaranteed.

International Shipping

Mindset may offer international shipping to select countries.

Customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their country's customs authorities.

We are not responsible for delays caused by customs processing.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Mindset is not responsible for orders shipped to an incorrect address provided by the customer.

If you need to update your shipping address, please contact mindsetstudio.us@gmail.com as soon as possible. We cannot guarantee address changes once an order has entered fulfillment or has been shipped.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier and tracking information has been provided, Mindset is not responsible for lost, stolen, delayed, or damaged packages during transit.

If your package is lost or delayed, please contact the shipping carrier directly using your tracking number.

Split Shipments

In some cases, orders containing multiple items may ship separately. If this occurs, you will receive tracking information for each shipment.

Questions

For any shipping-related questions, please contact:

Mindset
Email: mindsetstudio.us@gmail.com